1. How we can help
Statera Support can help you understand the app, resolve access or product issues, and find the correct Apple or privacy process.
- Account access and email verification.
- Synchronization or data that does not appear.
- Subscriptions, purchase restoration, and Pro features.
- Apple subscription cancellation and refund requests.
- Deletion of your Statera account.
- Privacy and personal-data protection.
- Technical errors, crashes, or unexpected behavior.
2. Contact support
Email us at hello@stateraapp.com with the subject “Statera Support Request.” Support is provided by email in this first version.
Include useful technical context
Please include your Statera app version, iOS version, iPhone model, and a clear description of what happened and what you expected.
Protect sensitive information
Never send your password, banking credentials, full payment details, or financial information that is not necessary to understand the issue.
3. Subscriptions, cancellations, and refunds
Apple processes Statera subscription payments and manages cancellations. Statera cannot cancel an App Store subscription or approve a refund on Apple’s behalf.
Deleting your Statera account does not cancel an active App Store subscription. Manage the subscription separately through Apple.
4. Delete your Statera account
You can request account deletion directly inside the app: Settings → Account → Delete Account.
Account deletion removes your Statera account and associated active app data, subject to the limited legal, security, and backup exceptions described in the Privacy Policy. Remember to cancel any App Store subscription separately.
5. Privacy and legal information
Review how Statera handles personal and financial information, or read the terms that govern use of the Services.
6. Frequently asked questions
How do I restore a Statera Pro purchase?
Use Restore Purchases from Statera’s subscription screen while signed in with the Apple Account that made the purchase. If access is still missing, email us with your app and iOS versions; do not send payment credentials.
Can Statera cancel my subscription or issue a refund?
No. Apple manages App Store subscription cancellations and refund decisions. Use the Apple links in the subscriptions section above.
Does deleting my account cancel Statera Pro?
No. Account deletion and App Store subscription management are separate actions.
What should I send when reporting a bug?
Send the app version, iOS version, iPhone model, and steps that reproduce the issue. Include screenshots only when useful and remove unrelated financial or personal information.